{"id":136,"date":"2025-01-27T21:47:15","date_gmt":"2025-01-27T21:47:15","guid":{"rendered":"https:\/\/vcrux.com\/climbing\/?page_id=136"},"modified":"2025-07-31T21:28:19","modified_gmt":"2025-07-31T21:28:19","slug":"buyer-protection-pledge","status":"publish","type":"page","link":"https:\/\/vcrux.com\/climbing\/buyer-protection-pledge\/","title":{"rendered":"Buyer Protection Pledge"},"content":{"rendered":"<h2>Not happy with your order when you receive it?<\/h2>\n<p><a href=\"https:\/\/vcrux.com\/climbing\/contact-us\/\"><span style=\"color: #0000ff;\">Contact Us<\/span><\/a> and let us know within 3 days and we&#8217;ll be happy to make things right. It&#8217;s that easy. There are limitations on certain types of climbing gear that do not qualify for returns or exchanges for safety reasons.<\/p>\n<h2>3 Days Inspection Time<\/h2>\n<p>Standard 3 Day review on certain products only. Such as new and used climbing shoes, clothing and accessories. Certain products like life dependent climbing equipment and devices can not be refunded once used for safety reasons. Tags and packaging must be in place.<\/p>\n<p>If you need to exchange a pair of shoes. Please contact us within 3 days after receiving your order.<\/p>\n<div class=\"rich-text px-rail py-section border-b border-primary-section-border text-align-section\" data-section-id=\"template--24506855883058__rich_text_gXHpnA\" data-section-type=\"rich-text\">\n<div class=\"rich-text__contain mx-auto max-w-[var(--section-width)] space-y-6\">\n<h3 class=\"rich-text__title text-center text-2xl md:text-3xl\">REQUIREMENTS<\/h3>\n<div class=\"rich-text__content mx-auto rte\">\n<ul>\n<li><strong>Shoes<\/strong>:\u00a0Must not show <strong>any <\/strong>signs of chalk or wear, and returned with the original shoe box in its original condition. Shoes returned used, dirty, and\/or missing original hang tag are non-refundable and will receive no refund or store credit.<\/li>\n<li><strong>Apparel Items<\/strong>:\u00a0Must be unworn and returned with its original packaging intact, otherwise they will receive no refund or store credit<\/li>\n<li><strong>Package<\/strong>: Must be postmarked and shipped to the specified Return Center within <strong>12 days from the purchase date<\/strong> for a full refund of your product (shipping not included).<\/li>\n<\/ul>\n<p><span style=\"color: #ff0000;\"><em>*Please note we currently do not accept returns for <\/em><em>crash pads<\/em><em>, <\/em><em>load bearing gear<\/em><em>, or <\/em><em>orders placed in the UK<\/em><em>.<\/em><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Not happy with your order when you receive it? Contact Us and let us know within 3 days and we&#8217;ll be happy to make things right. It&#8217;s that easy. There are limitations on certain types of climbing gear that do &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"more-link\" href=\"https:\/\/vcrux.com\/climbing\/buyer-protection-pledge\/\"> <span class=\"screen-reader-text\">Buyer Protection Pledge<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-136","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Buyer Protection Pledge - VCRUX<\/title>\n<meta name=\"description\" content=\"Not happy with your order when you receive it?Contact Us and let us know within 3 days and we&#039;ll be happy to make things right. It&#039;s that easy. 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