Report a Problem

Use this form to quickly report a technical website problem, auction issue, bug or report a user.

6 thoughts on “Report a Problem”

  1. Bpron64

    Hello
    I can’t make my account. Each time it tells me my phone number is not valid.

    1. VCRUX

      On 6/20/2022 our server was down and the website had technical issues with the following;
      – Members Logging In
      – Creating New Accounts
      – Updating Account Information
      Everything has been repaired and you shouldn’t have any problems creating your account.
      Please get back to us if your problem persists.
      Thank you

  2. aaron89

    can’t bid again on a rope. I would like to bid again. It keeps telling me I’m already logged in. Please help.

    1. VCRUX

      For member security our system will not allow bidding from proxy servers and VPN’s. Make sure your IP is trackable and not blocked or altered. If the issue persists please contact us via telephone for technical support.

  3. Jesse

    I was bidding on a pair of la sportiva solutions and they simply vanished when there was 3 days remaining for the auction. What’s going on here?

    1. VCRUX

      Each auction comes with a |Buy Now| option. If the auction ended early, someone used the Buy Now option to instantly purchase the item. You can save the items webpage as a favorite Bookmark. This will allow you to keep on eye on the activity.

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