Buyer Protection Pledge

Not happy with your order when you receive it?

No problem. Contact Us and let us know within 3 days or 30 days and we’ll be happy to make things right. It’s that easy.

3 Day

Standard 3 Day review on certain products only. Such as used climbing shoes. Certain products like life dependent climbing equipment and devices can not be refunded once used for safety reasons.

30 Day

30 Day review on certain products only. Such as used climbing shoes. Certain products like life dependent climbing equipment and devices can not be refunded once used for safety reasons.