LIMITED PRODUCT WARRANTY

Last up-dated 10-22-2011

We try hard to have a complete selection and great prices, but most importantly, we want you to be totally satisfied with your purchase.  As such, almost all of our products can be returned no questions asked, provided they are still in new condition with the original packaging.  Climbing gear is a special situation.  Please see below for our specific safety related return policies.

If products are returned used, damaged, or without their packaging we reserve the right to charge a restocking/refurbishment fee to make the product salable again or, in rare cases refuse the return.  For footwear (including climbing shoes) we recommend wearing new shoes and boots around your house until you are sure the fit is correct as once shoes have been worn outside or show wear they will no longer be returnable.

We do not pay for return shipping.  However, if we have made an error in the shipment (shipped the wrong product or a defective product) that requires a return or exchange we will issue a call tag to get the product back and ship the replacement for free.

Climbing Gear Refund Policy

In order to protect the safety of all of our customers the sale of all technical climbing equipment is final.  This includes, but is not limited to, carabiners, protection,crash pads and ropes. Please be sure of the items you are purchasing before submitting your order.  This is especially true in the case of gifts. If there is any doubt, we recommend a gift certificate instead of specialized climbing equipment.  Helmets and harnesses may be exchanged for fit and sizing reasons only. They must be returned in new condition with all tags and packaging within 10 days of purchase. Thank you for your understanding in this matter, as we want to ensure everyone's safety.

PRODUCT REFUNDS

If you don't like your stocked product when you receive it. We'll be happy to refund the cost minus shipping and restocking fees. Sorry we are unable to exchange or refund custom designed products.

REMINDER

• Always order one item as a sample before ordering larger quantities.

CUSTOMER AGREEMENT TO TERMS

By purchasing custom made products you automatically Agree to the Terms and Conditions.