Make a Custom Product 

Step 1

Browse through our website and find the product you would like to work on. Follow the instructions by choosing your size, colors, features and other options listed in the products discription. When finished customizing your product click "Add to Cart" to complete your order. If you experiance errors or have questions during your designs. Simply Contact Us

 

Step 2

After our design team reviews your request an email will be sent to you with details about your order. This may take up to 24 hours but is normally promt. Please review and approve or deny your designs for production to begin.

Production: Typically begins immediatly and can take from 3-10 days for turn-over. Once the item is complete. It will be mailed via USPS Parcel Post or UPS Ground to the address you specified.

 

Step 3

Once you get your custom gear. Take it to the crag and use it. Have fun, be safe and spread the word about where you got it. Rest assured if you have any problems with the workmanship you can simply vvv and we'll help get it fixed, firgure it out, find a new one or just make a new one. Simply Contact Us

 

Shipments and Returns

 

Shipments

Packages are generally dispatched within 3-10 days after receipt of payment and are shipped via USPS or UPS with Tracking and drop-off without signature.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.

 

Returns & Exchanges

Under no circumstances can rock climbing gear or custom products be returned or exchanged. For product Limited Warranty claims please Contact Us

 

Formats and Compression

STATIC supports two picture file formats:

JPG - JPG's support over 16 million colors, but slightly "distort" the image to compress the file size. For photos, the human eye cannot tell the subtle changes in color, but along straight edges and in pictures with large solid colors, distortion is sometimes apparent.

PNG - Portable Network Graphics format is a completely loss-less compression. Gradients come out much smoother and do not have the distortions that may appear in a JPG. PNG is the recommended file format for image uploads to the STATIC system.

Whichever format you use, save all files in RGB color mode.

Examples: To the left you can see differences between JPG and PNG formats. You can see how JPG leaves "ghosting" and distortion around the letters and how PNG's have retained the original quality.

 

Resolution and Sizing

Resolution is what determines if your pictures look "chunky" when you print them. All computer pictures are made up of small dots. Resolution is how many dots in an inch, often referred to as DPI or "Dots Per Inch". Your computer monitor generally displays at 72 DPI while a printer usually prints at 300 to over 1000 DPI. What looks good on your screen will not necessarily look good printed. Luckily, apparel is not exactly photo-paper, and the naturally un-smooth nature of cloth hides some resolution issues. But not all! When you create a picture you will want to follow the guidelines presented in the Image Resolution Guidelines (see chart below), specific to each product. For the most part, pictures should be between 100 and 300 DPI to print well on the products you sell. Below is an example of how a graphic gets more "chunky" as you size it larger, resulting in a smaller DPI. When creating images, start your image at 200-300 DPI. You can always decrease your image and maintain a clean, crisp image. However, you cannot increase the resolution and image size of your image without compromising the image quality. Making your image larger will cause the image to look "dirty". See the example below of how a "dirty" image looks when increasing the DPI.

 

What are Resolution and DPI?

Resolution and DPI are often used interchangeably, but they are quite different. Knowing the difference between them will enable you to get the most from the STATIC services.

Any digital image is composed of pixels. The pixels are the small colored square dots that can sometimes be seen when images are enlarged too much, or if you look at your screen close enough. Resolution is the number of pixels in the horizontal direction by the number of pixels in the vertical direction. For example, a picture with 1200 pixels at the horizontal direction and 2100 pixels at the vertical direction would have a resolution of 1200 x 2100 pixels (pronounced 1200 by 2100 pixels).

As you've probably noticed, nowhere in the above definition it is said what size the pixels are. This is where the DPI comes in. DPI is simply Dots Per Inch. A picture with 100 x 100 resolution would be 1 x 1 inch when printed at 100 DPI, and 100 x 100 inch when printed at 1 DPI!

There's a tradeoff. The bigger the resolution, the bigger the image is. It will take more disk space, occupy more memory when loaded, and will take longer to be transferred through the Web. On the other hand, the bigger the resolution, the better the image looks when printed. We feel it is better to wait a bit more for your photo to upload than to have a bad print at the end.

Upload and File Sizes

If you are receiving a timeout error, check to see how large your file is. Depending on the speed of your internet connection, large files may timeout. Our maximum recommended file size is 7MB. Remember, smaller files means faster upload.